How can we help?

All orders are sent via Royal Mail Tracked for peace of mind.

• Standard Delivery — up to 7 working days from order date, £3.95 or FREE on orders £50 or more.
• Express Delivery — 1–2 working days, £5.95. Order before 11am Monday–Friday for estimated next-day delivery; this is not guaranteed.
• Special Delivery — guaranteed before 1pm, including Saturday, £9.95. Order before 11am Monday–Friday for next-day delivery.

We dispatch Monday–Friday, excluding bank holidays. Orders after 11am, at weekends or on bank holidays are processed on the next dispatch day. Saturday delivery is included for Express and Special Delivery, but we do not dispatch on Saturdays. Sundays and bank holidays are excluded from delivery estimates.

Yes! We offer International Tracked Delivery for £9.99. Delivery times vary by destination. Customs charges may apply in your country.

We accept returns and exchanges within 30 days of receiving your order, as long as items are unworn and in perfect condition. See our returns information for conditions and exclusions.

Email customercare@sandyt.co.uk with your order number, full name and the items you would like to return. Please contact us before sending anything back; our team will confirm the next steps and return arrangements.

If we provide a Royal Mail returns label, the £3.95 fee is deducted from your refund unless the item is faulty. International customers should contact us to confirm the return method and cost. Faulty items are returned free of charge.

We do not accept change-of-mind returns on engraved pieces. Please still contact us if you have any issues with your order so we can help. For earrings, please see the hygiene exclusions in our returns information.

This does not affect your rights if an item is faulty or not as described.

Our handmade jewellery is crafted with care. Check the individual product page for details of your chosen piece. Preparation is included in your chosen delivery timeframe; there is no additional production allowance to add.

We use high-quality sterling silver, stainless steel, and 18k gold-plated jewellery. Check the individual product description for the materials used in your chosen design.

Our gemstones are natural stones, carefully selected for their beauty. Natural colours and patterns can vary; see each product page for details.

To keep your pieces looking their best, avoid prolonged contact with water, perfumes, or harsh chemicals. Follow the care advice for your chosen piece.

Resizing is available on selected pieces only. Where it is offered, this will be stated on the product page. Please check your chosen piece’s product page before ordering, and contact us if you need help with sizing.

Personalisation is available on selected pieces. Choose the available charms or engraving options on your product page, and check your selections before adding to your basket. For anything special, email customercare@sandyt.co.uk.

Charms are not currently sold separately on our website. They are attached using jump rings, which require pliers to fit. Please email customercare@sandyt.co.uk if you would like help adding a charm to an existing bracelet.

We accept major debit/credit cards, PayPal, Klarna, and other secure payment options shown at checkout.

Our jewellery comes in branded packaging. Any additional gift options available for your order are shown before checkout.

Yes, Sandy T® digital gift cards are available and make the perfect present.