Returns & Exchanges

At Sandy T®, every piece is handmade and made to order with care. We want you to love your jewellery - but if something isn’t quite right, we’re here to help.

Returns & Refunds

You can return any item for a refund or exchange within 30 days of receiving your order, as long as it’s unworn and in perfect condition.

Please note:

• Engraved items and earrings cannot be returned or refunded unless faulty.

• Orders that included a free gift must return the free item along with the rest of the order to receive a full refund. If the free gift is not returned, its value will be deducted from your refund.

• Refunds are credited back to your original payment method and may take up to 14 days to appear.

How to Return (UK Orders)

1. Email our Customer Care team at:
   customercare@sandyt.co.uk
   Please include your full name, contact number, order number, and reason for return.

2. We will issue you with a Royal Mail Tracked returns label by email.

3. Print and attach the label, then drop your parcel off at your nearest Royal Mail drop-off point.

4. Once received, we will process your refund or exchange.

   • A £3.95 returns label fee (equivalent to our UK Standard Delivery cost) will be deducted from your refund unless the item is confirmed faulty.